This page lists the most frequently asked questions at Stuttgart Airport.
Prepaid and booking for a parking space
By choosing "prepaid" you received a binding rental agreement within your booking confirmation. The parking fee was debited in advance (including service fee). Even if you do not use your booking or the complete duration you will not get any refund. The parking fee will be charged at the moment of your booking. If your parking duration is exceeded, the displayed parking time will be charged according to the locally posted parking fees. You may enter the booked parking facility up to one hour prior to the booked entry time.
Reservation and payment at exit
If you booked "reservation and payment at exit" or your parking duration is exceeded, the displayed parking time will be charged according to the locally posted parking fees. To pay, your HomePrinted Ticket with QR-Code is needed at the pay machine. You may enter the booked parking facility up to one hour prior to or after the booked entry time.
Please have your HomePrinted Ticket witz QR-Code ready to pay the outstanding amount at your nearest pay machine. Hold the QR-Code towards the scanner and pay the displayed amount. There you can also choose to receive a receipt. After you have paid the outstanding amount, you will have to use the HomePrinted Ticket with QR-Code at the barrier to leave the car park.
Please make sure to have the E-Mail confirmation (HomePrinted Ticket with QR-Code) available on your arrival. Please hold either your print out or your mobile device with the QR-Code in front of the scanner at the barrier to identify your booking when entering and exiting. Please do not pull a ticket at the barrier during the entry! If you did please keep the ticket and go straightaway to our service office at the car park P4, level 3.
If you book our valet service, you do not need a QR code to enter the Kiss&Fly zone (departure level). The barrier opens automatically.
The vehicle can only be accepted within the specified service times (Monday - Friday: 6:30 am - 9:00 pm or Saturday, Sunday and public holidays: 7:30 am - 8 pm).
If you have booked a parking space in the car park, you may ignore the sign and enter using your HomePrinted Ticket (QRCode). We guarantee that there will be a parking space kept free for you, even though the sign may say 'besetzt' (occupied). Please use the call help key at the barrier if you encounter problems during your entry or exit.
Our staff at the APCOA Service Office and our Customer Service are happy to help.
APCOA Service Office, Stuttgart Airport
Car Park P4, Level 2 (Arrival Level)
APCOA Customer Service Airport Parking
Phone: +49 (0)711-305 70 305 (Mo.-Fr. 9:00 am to 5:00 pm)
Outside business hours: +49(0)711-7224 9776